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Up-to-date information for end consumers
Dear customers,
Dear friends of traindee®
From December 2022 we will only supply dealers, vets, dog clubs as well as dog schools and dog trainers etc. with a valid trade license and sales tax identification number.
Direct sales to end users will be discontinued so that we can concentrate on the development and production of new products.
Deliveries to Switzerland
We regret that we currently have no possibility to send automated shipments or individual orders via our store to Switzerland. An order service for Switzerland is offered via the website https://eurogoods.ch/en
Shipping costs and delivery time
We will ship the in-stock goods you ordered within 2-5 working days with selected delivery partners at a flat rate, which is also shown on the shopping cart page.
We do not ship partial deliveries! If your order contains products that are not in stock at that time (“On Pre-Order”), the entire order will not be shipped until all ordered products are available at our warehouse.
For products marked “On Pre-Order”, we cannot provide an exact delivery date, but will ship immediately upon availability on a first-in first-out basis.
Delivery times indicated directly on product pages are the time until we have the goods back in our warehouse ready for shipment.
Please understand that we can only accept orders with a minimum order value of € 34,- (excl. shipping costs).
Currently we deliver to the following countries with dpd, GLS, DHL, post.at and other transport providers.
You can see the final shipping costs in the order overview.
| Destination Country | Costs (incl. tax) | Standard delivery time (working days) |
|---|---|---|
| Austria | € 4,92 | 1 - 2 |
| Belgium | € 15,48 | 2 - 3 |
| Bulgaria | € 15,48 | 2 - 3 |
| Croatia | € 15,48 | 3 - 4 |
| Cyprus | € 15,48 | 4 - 5 |
| Czech Republic | € 15,48 | 2 - 3 |
| Denmark | € 15,48 | 2 - 3 |
| Estonia | € 15,48 | 2 - 3 |
| Finland | € 15,48 | 3 - 4 |
| France | € 15,48 | 3 - 4 |
| Germany | € 11,88 | 2 - 3 |
| Greece | € 15,48 | 3 - 5 |
| Hungary | € 15,48 | 2 - 3 |
| Ireland | € 15,48 | 3 - 4 |
| Italy | € 15,48 | 2 - 3 |
| Latvia | € 15,48 | 2 - 3 |
| Lithuania | € 15,48 | 2 - 3 |
| Luxembourg | € 15,48 | 2 - 3 |
| Malta | € 15,48 | 2 - 3 |
| Netherlands | € 15,48 | 2 - 3 |
| Poland | € 15,48 | 2 - 3 |
| Portugal | € 15,48 | 3 - 5 |
| Romania | € 15,48 | 3 - 5 |
| Slovakia | € 15,48 | 2 - 3 |
| Slovenia | € 15,48 | 2 - 3 |
| Spain | € 15,48 | 3 - 4 |
| Sweden | € 15,48 | 3 - 4 |